Refund Policy

Returns and Refunds for B2B Orders
At ZR TOOLS, we specialize in B2B wholesale and industrial supplies. Due to the nature of cross-border logistics and bulk shipping, all bulk order sales are final unless the items arrive defective or severely damaged.

Sample Orders (Trial Kits)
The shipping fee for sample orders is strictly non-refundable. Samples are provided to verify quality before bulk purchasing.

Defective or Damaged Products
If you receive defective goods, you must contact us at support@zr-tools.com within 7 days of delivery. Please provide your Order/PO number, detailed descriptions, and clear photos/videos of the defect. We will evaluate the claim and, at our sole discretion, offer a partial refund, replacement parts, or credit toward your next bulk order.

Return Shipping
Unauthorized returns will not be accepted. If a return is authorized for quality issues, we will provide a designated return address.